Shipping policy
ZØY® Jewelry operates www.zoyjewelry.com. The terms below apply to all deliveries.
Shipping & Estimated Delivery Times
We ship orders via PostNord Sweden.
Estimated delivery times from the date of dispatch are:
- Nordic countries: approximately 1–3 business days
- Europe: approximately 3–7 business days
- Outside Europe: approximately 5–10 business days
Delivery times are estimates only and may vary depending on destination country, customs processing, local postal services, weather conditions, peak periods, holiday seasons or other circumstances beyond our reasonable control.
PostNord cooperates with the national postal operator or another final-mile carrier in the destination country for completion of delivery.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. In most cases, the tracking number may be used on the destination country’s local postal service website to follow the status of your shipment once the parcel has entered the local network.
Made-to-Order Items
Certain products are made to order and require additional crafting time before dispatch.
Where an order contains both ready-to-ship and made-to-order items, the order will usually be dispatched together once the made-to-order item(s) have been completed, unless otherwise stated.
Customers are kindly asked to consider this when placing mixed orders, as made-to-order items may extend the overall dispatch timeframe.
Customer Delivery Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is accurate, complete, and accessible, including recipient name, address details, apartment number, door code, and any other information required for successful delivery.
Where local carriers offer delivery to parcel lockers, service points, or collection points, parcels may be redirected in accordance with local carrier procedures.
Parcels Marked as Delivered
Once an order has been dispatched, the customer is responsible for monitoring tracking updates.
Where carrier tracking confirms successful delivery to the shipping address or designated delivery point, responsibility for the parcel transfers upon confirmed delivery.
If a parcel is marked as delivered but cannot be located, the customer should first check with household members, neighbours, reception desks, parcel lockers, safe places, or the local delivery carrier.
As delivery scans and handover records are managed by the carrier, refunds or replacements for parcels marked as delivered may require official confirmation, case reference, or investigation findings from the delivery carrier where applicable.
Refused Deliveries, Unclaimed Parcels & Returned Shipments
Customers are responsible for collecting parcels within the carrier’s stated collection period and complying with any local customs, import, tax, or delivery requirements.
If a parcel is returned to us because it was refused, unclaimed, undeliverable due to inaccurate delivery information, customs charges were unpaid, or the recipient did not cooperate with local delivery procedures, the return will be considered a failed delivery return rather than a standard voluntary return.
In such cases, to the extent permitted by applicable law, we reserve the right to deduct direct and reasonable costs incurred as a result of the failed delivery from any refund otherwise payable. Such costs may include:
- outbound shipping costs actually incurred
- return shipping charges
- customs duties, taxes, clearance charges, or carrier surcharges
- reasonable handling and processing costs directly related to the returned order
Any remaining refund, where applicable, will only be processed after the parcel has been successfully returned to us and inspected.
If a returned parcel is lost in transit, abandoned, or otherwise fails to arrive back to us through the carrier network, any refund will remain pending unless and until the parcel has been successfully returned and received by us.
Even where a returned parcel is successfully received, if the total direct costs incurred equal or exceed the amount paid for the order, no further refund may remain payable.
If the customer wishes to have the parcel re-shipped after return, new shipping charges and any applicable customs charges must be paid in advance.
International Orders
For destinations outside the EU, import duties, VAT, customs clearance fees, and similar charges may apply and are the responsibility of the customer unless expressly stated otherwise.
Acceptance of Policy
By placing an order with ZØY Jewelry, you confirm that you have read and accepted this Shipping Policy. Any shipping-related issues will be reviewed in accordance with this policy, subject to applicable consumer protection laws.